Returns & Exchanges
At Soundgas, we want you to be completely satisfied with your vintage and professional audio gear. If your purchase doesn't meet your expectations, you can return it within 14 days of receipt for a full refund or exchange.
Contact Support
Email our team within 14 days of delivery to request a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
Secure Packaging
Carefully pack the item in its original professional packaging, ensuring all accessories, manuals, and cables are included to prevent damage during transit.
Insured Shipping
Ship the package back to our studio using a tracked and fully insured courier service to protect your investment against loss or damage.
Inspection & Refund
Once our technicians verify the unit's condition and serial numbers, we will process your refund or store credit within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing